Ohio’s groundbreaking use of InnovateOhio Platform data analytics technology to combat unemployment insurance fraud has earned a Center for Digital Government (CDG) 2022 Government Project Experience Award. The CDG Awards recognize how governments are using technology to improve the experience of government services.
The pandemic caused historic levels of fraud within the unemployment claims system across the nation. Ohio’s Department of Job and Family Services (ODJFS) recognized that early identification of potential fraud was critical to stopping it. ODJFS chose to work with the Department of Administrative Services InnovateOhio Platform (IOP) Data Analytics team to solve its pressing business needs.
“We are honored to be recognized by the Center for Digital Government for IOP’s work combating unemployment fraud, in partnership with ODJFS,” said Laura Pietenpol, State Chief Data Officer for Ohio. “This project represents the very best of Ohio government – working collaboratively across agencies and leadership and using applied analytics to create data-driven solutions and better experiences for all Ohioans.”
The IOP Data Analytics team created a solution that leveraged advanced technologies such as machine learning, predictive modeling, and interactive dashboards to create a system that allowed ODJFS to confidently direct its investigative efforts towards likely fraudulent claims. Efficient allocation of resources meant ODJFS could keep focus on what mattered - paying legitimate claimants.
The IOP Data Analytics team built and designed the interactive, user-friendly dashboards to report on data and tackle issues unique to ODJFS’ business needs.
As part of a comprehensive overall project approach, IOP also deployed its Digital Identity technology to reduce the risk of fraud on the front end. IOP’s multi-factor authentication and identity proofing technology were established for Ohioans applying for unemployment benefits.
In addition, the 2022 Center for Digital Government Digital States Survey results are in, and Ohio received an “A.” According to the Center for Digital Government, an “A” grade “reflects a state that demonstrated very strong innovation, high performing solutions, and excellent practices in all aspects of operations, governance and administration.
Additional information about the survey is available in the Center for Digital Government’s news release.