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National Core Indicators Adult In-Person Survey Satisfaction Dashboards
National Core Indicators Adult In-Person Survey Satisfaction Dashboards

Background and Summary

National Core Indicators (NCI) is a collaboration between Human Services Research Institute (HSRI), National Association of State Directors of Developmental Disabilities Services (NASDDDS) and participating states. It is a voluntary effort by public developmental disabilities agencies to measure and track their own performance. The NCI Adult In-Person Survey is one of the NCI surveys that Ohio has administered every year since 2008. It is administered to adults with intellectual or developmental disabilities (IDD) receiving at least one service from the state, in addition to case management. The survey asks questions on various life aspects of individuals with IDD including satisfaction with services, employment, rights, service planning, community inclusion, choice and health and safety. The Ohio Department of Developmental Disabilities uses NCI Adult In-Person Survey results to measure system performance, monitor service delivery system, make policy decisions, allocate resources and help determine where to make improvements that will better support people with developmental disabilities and their families.

Data Used in the Analysis

The dashboards use NCI Adult In-Person Survey data from 2009-2010 to 2018-19 survey cycle. The dashboards visualize data on questions in the following satisfaction areas:

  • Satisfaction with Case Manager
  • Satisfaction with Staff 
  • Satisfaction with Service Plan

Satisfaction with Case Manager, Staff and Service Plan

The results are grouped into 6 geographic regions in the state. The dashboards show trends over time for various satisfaction related questions by superintendent region. The trend charts display how a particular region is doing in the present compared to the past. The dashboards also have maps that show estimates of these questions for a selected year by superintendent regions. These will help county boards of developmental disabilities and providers to compare the satisfaction rates of individuals served in their region with other regions. Areas of concerns can be identified and acted upon.

There are various ways to interact with these dashboards:

  • Hovering your mouse over the trend lines and superintendent regions displays additional information. 
  • The maps can be filtered for a particular year or residence type.
  • The dots on the maps are proportional to the percentages shown, giving a quick snapshot of which regions have the highest percentage and vice-versa.